Black Mast Marketing | Free Marketing Leak Audit

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When someone searches for what you do near you, where do you show up?

In the top three on Google Maps Somewhere on the first page I am not sure Hard to find, or not at all

How many Google reviews do you have, and do new ones keep coming?

50 or more, and new ones every month A good number, but they have slowed down Fewer than 20 None, or I do not know

Where do most of your new customers come from?

Several steady sources we can count on Mostly referrals, plus a little marketing Almost all referrals I am not sure

Does your website tell visitors exactly what to do next?

Yes, one clear button on every page Kind of Not really We do not have a website

When someone calls, messages or fills in a form, how fast do they hear back?

Within five minutes The same day The next day or later I honestly do not know

Out of ten people who ask about working with you, how many become customers?

Five or more Three or four One or two I am not sure

Do you have a system that brings customers back and asks for referrals?

Yes, it runs automatically We do it when we remember No

Can you say, in one sentence, why customers should pick you over a competitor?

Yes, and it is not about price Sort of Mostly we are cheaper Not really

Can you describe your best kind of customer in one sentence?

Yes, and our marketing speaks to them Yes, but our marketing is for everyone Not really

Do you know what a new customer costs you and which marketing brings your best ones?

Yes, both One of the two Neither

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