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Answers come from our published FAQ. For anything important, ask a real person.

Frequently Asked Questions

Getting Started

What Exactly Do You Do?
We run the marketing for small business owners in metro Atlanta and across Georgia, and show you what it earned in Quartermaster, our scoreboard.
Why Does Black Mast Marketing Talk So Much About Money?
Because we sell growth, and we believe we should prove we are worth what you pay us. The clearest proof is more revenue you can see, so that is what we measure and show you. Money is not the mission, though. Ours is to help small business owners succeed by taking marketing off their plate, so they get more of their best customers and get back to the work they love. To keep doing that, we have to run a profitable business, and so do you. A business that makes money can hire good people, take care of its customers and keep its promises. When we talk about money, we are really talking about keeping your mission going.
How Do I Know Which Service Fits?
Sailor is for looking established and staying consistent, Navigator is for winning more of the right customers, and Captain is a marketing department without the hire. Ask the assistant above to help you pick, or book a free strategy call.
What Happens On The Free Strategy Call?
We look at how customers find you, what they cost and how you follow up. You leave with three clear next steps.
What Does The Leak Audit Check?
Ten questions across seven areas: online presence, winning customers, sales, keeping customers, your offer, your ideal customer and your numbers. You get a score and your top three fixes.

Pricing And Commitment

What Do The Services Cost?
Sailor is $1,500 a month, Navigator is $4,500 a month, and Captain starts from $14,000 a month. Sailor can also be paid in four payments of $375 a month, on the 1st, 8th, 15th and 22nd.
Is Ad Spend Included?
No. Ad spend is separate on every service and only spent with your approval.
Is There A Contract?
Month to month. Tell us before the 1st and you are not billed again. Price changes come with 30 days' notice.
Do You Offer Any Guarantees?
Yes, four, for all Black Mast Marketing customers: Every Dollar Accounted For (20% of what you pay us back if we cannot show where your money went and what is next), A Clear Plan In 30 Days (25% of your first month back if you do not have a clear plan in 30 days), We Never Go Quiet (part of what you pay us back if we leave you hanging), and Paid Advertising (100% of your first 30 days of ad spend back if it produces no measurable value).
When Will I See Results?
Some fixes show up in weeks; search takes months. We never promise rankings or revenue. We do promise to show you what the work earned.

Working Together

Who Do You Work With?
Owners of established small businesses in metro Atlanta and across Georgia: local services, trades, professional firms and B2B companies.
What Do You Need From Me?
Honest numbers, account access and quick approvals. For Sailor, video footage each month.
How Long Does Onboarding Take?
Five days, once you have signed, paid and given us access.
Can You Work With My Current Team?
Yes. Captain can lead your people and vendors. Navigator can run channels alongside them.

Results And Quartermaster

How Do You Measure Whether Marketing Works?
By customers and profit, not clicks: what a customer costs to win, what they are worth, and which channel paid for itself.
What Is Quartermaster?
Our business scoreboard. It shows what every customer is worth, what they cost to win, and which marketing pays you back. It is included for all Black Mast Marketing customers.
Is There A Free Trial Of Quartermaster?
Yes. 14 days of everything, no card to start. After that it is $97 a month, or included with every Black Mast service.
Can I See My Numbers Any Time?
Yes. Quartermaster is open to you any time, on your computer or phone.

Still Stuck?

A real person on the team will help.